If in your Moto G while getting Incoming Call there is no display but you can only hear the ringtone, then you can follow the below solution to get this problem fixed.
- Navigate to Phone Settings > Sound and Notification > Interruptions.
- 'When calls and notifications arrive' select 'Always interrupt' OR 'Allow priority interruptions only'.
- In the list of 'Priority interruptions' in the same menu, turn ON 'Calls'.
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